PMP Certified · Available for Consulting · Agile & Scrum · Program Delivery · Stakeholder Alignment · Process Optimization · Based in Burnaby BC · Remote-Ready · PMP Certified · Available for Consulting · Agile & Scrum · Program Delivery · Stakeholder Alignment · Process Optimization · Based in Burnaby BC · Remote-Ready ·

Project Management Consultant · PMP Certified

DesireKusasira

Helping organizations deliver better projects — on time, aligned, and built to last.

PMP
PMP Certified Project Management Professional · PMI
6
Years Experience
3
Industries Served
30%
Engagement Uplift
100k+
Customers Supported
Structure Without Bureaucracy

I bring the right amount of process — enough to create clarity and accountability, not so much that it slows you down.

People-First Delivery

Projects are delivered by people. I keep teams aligned, motivated, and moving — especially in complex or high-pressure environments.

Cross-Industry Perspective

Banking, non-profit, and digital product experience gives me a wide lens — I bring what works across contexts, not just what's familiar.

01

About

I'm a PMP-certified Project Management professional with over 6 years of experience delivering programs and projects across banking, non-profit, and digital product environments.

Whether you need someone to steer a complex initiative from kickoff to close, bring structure to a team running on instinct, or act as a delivery partner embedded in your operations — I bring the tools, the methodology, and the people skills to make it work.

I'm currently based in Burnaby, BC and available for freelance and consulting engagements — both remote and local.

Agile / Scrum Stakeholder Engagement Risk Management Program Delivery Process Improvement Budget Oversight PMP Certified Cross Functional Collaboration Conflict Resolution Emotional Intelligence KPI Tracking
02

What I Offer

01

Project & Program Management

End-to-end delivery support using Agile, Scrum, or structured frameworks. From planning and scoping to execution and closeout — I keep things moving and teams aligned.

02

Delivery Operations

I embed within your team to manage workflows, track KPIs, maintain RAID logs, and ensure accountability across the delivery cycle. Ideal for growing organizations that need structure without bureaucracy.

03

Process & Workflow Optimization

Mapping, reviewing, and redesigning operational workflows to close service gaps, reduce inefficiencies, and improve overall program outcomes.

04

Stakeholder & Communications Management

Developing comms plans, managing reporting rhythms, and keeping stakeholders informed and engaged throughout a project lifecycle.

05

Agile Coaching & Facilitation

Facilitating sprint ceremonies, coaching teams on Agile principles, and helping organizations transition to iterative ways of working.

06

Reporting & Performance Tracking

Building KPI frameworks and impact reports that give leadership the visibility they need to make confident decisions.

03

How I Work

01
Discover & Scope

I start by understanding your goals, constraints, and team dynamics — then define clear scope, success metrics, and a delivery roadmap.

02
Plan & Structure

I put the right framework in place — whether Agile sprints, a structured plan, or a hybrid — and set up tools, RACI, and reporting rhythms.

03
Execute & Track

I manage day-to-day delivery, monitor KPIs, track risks, and keep stakeholders aligned — removing blockers so the team can focus on delivering.

04
Close & Improve

At closeout, I run retrospectives, document lessons learned, and leave your team with processes and knowledge that outlast the engagement.

04

Experience

Aug 2024 — Present
Vancouver, BC
Full-time
Program Manager
Atira Women's Resource Society
  • Oversaw day-to-day program operations supporting 80 residents, ensuring service delivery aligned with organizational standards and community needs.
  • Supervised and coordinated staff and service providers, resolving operational challenges and improving consistency across shifts.
  • Monitored performance across 15 KPIs, implementing improvements that increased resident engagement by 30%.
  • Supported grant and funding initiatives by compiling program data, performance metrics, and impact reports for funding partners.
  • Supported budget oversight and resource allocation, ensuring efficient use of funds and alignment with reporting requirements.
Aug 2023 — Feb 2024
Toronto, ON
Internship
Project Manager
SkillHat
  • Led Agile delivery of a travel application MVP, coordinating a 10-member cross-functional team using Scrum practices.
  • Facilitated sprint planning, stand-ups, reviews, and retrospectives to drive continuous improvement and team alignment.
  • Translated user requirements into user stories and managed product backlog to ensure clear scope and iterative delivery.
  • Maintained RAID logs, RACI charts, and sprint artifacts, strengthening governance and structured project execution.
Dec 2023 — Apr 2024
Vancouver, BC
Volunteer
Delivery Analyst
Craft Council of BC
  • Led end-to-end delivery of a website migration project, transitioning an outdated platform to a modernized WordPress site aligned with current branding standards.
  • Partnered with cross-functional teams to restructure and rebuild site content, introducing a mobile-responsive design that enhanced accessibility and user engagement.
  • Served as the primary delivery liaison, maintaining stakeholder communication and ensuring milestones and timelines were consistently met.
2020 — 2021
Kampala, Uganda
Full-time
Customer Success Specialist
Absa Bank
  • Onboarded and supported 100,000+ customers during a major banking transition, ensuring smooth adoption of products and digital services.
  • Improved customer satisfaction to 90% CSAT through timely, personalized support and clear communication.
  • Identified at-risk accounts through engagement monitoring and implemented targeted interventions to reduce churn.
  • Ensured compliance with KYC, AML, and internal policies while providing tailored financial solutions.
05

Skills & Tools

Technical Tools
  • Microsoft Project
  • Jira
  • Asana
  • Notion
  • Zapier
  • Microsoft Office Suite
Project Management
  • Risk Management
  • Document Control
  • Performance Measurement
  • Budget Monitoring
  • Stakeholder Engagement
  • Continuous Improvement
Interpersonal
  • Cross-functional Collaboration
  • Conflict Resolution
  • Facilitation
  • Emotional Intelligence
  • Negotiation
  • Decision-Making

Available for freelance & consulting

Let's work
together.

Have a project that needs structure, a team that needs coordination, or a program that needs a steady hand? Get in touch.